Refund and Cancellation Policy

The Free Demo can be used within its displayed limits without a paid subscription. We may change or discontinue free capacity with reasonable notice.

Starter and Growth subscriptions renew automatically at the selected monthly or annual interval until canceled. Stripe displays the price, taxes, and renewal interval before purchase.

You may cancel through Dashboard → Billing → Manage subscription. Unless Stripe or applicable law states otherwise, cancellation takes effect at the end of the current paid period. You retain access until that date and will not be charged for the next period.

Upgrades, downgrades, and monthly/annual changes are handled through Stripe’s billing portal. Stripe may apply prorations or credits as shown before confirmation. Downgrades can reduce capacity; you are responsible for bringing usage within the new limits.

Subscription payments are generally non-refundable once a billing period begins, including unused time after cancellation. We will provide refunds where required by law. We may, at our discretion, approve a refund for a duplicate charge, a verified billing error, or an exceptional service failure.

Refund requests should be sent within 30 days of the charge and must include the account email, charge date, and reason. Approved refunds are returned to the original payment method and can take additional time to appear depending on the financial institution.

Deleting an account permanently removes access and cancels an active Stripe subscription immediately to prevent future renewal. Account deletion does not automatically create a refund for the remaining paid period.

Send billing or refund questions to support@kronoorbit.com.